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Artwork specifications for promotional items

No stress…

We offer an order review and FREE artwork proof with every order!

When you place your order online your order will be reviewed to ensure the best possible reproduction of your design by one of our experts. Once we have looked at your design we always email you an artwork proof before we print!

Complex logo?

If your logo is complicated or has multiple colours and needs to be reviewed to print on promotional items then send it over and we will get our team of design gurus to look at it for you to help get the best out of printing.

If you have questions regarding formatting, resolution, cropping, or just want help getting started, we’re also just a phone call away.

Our experts can:

  • Help you choose the perfect product
  • Walk you through the ordering process
  • Check your logo / design and confirm it will print clearly
  • Help you in the checkout

We believe in simple, online ordering and want to make the ordering process as effortless as possible. If you need us, we are here to help.


What kind of file formats do you support for uploads & printing?

PG Promotional Items supports a variety of file formats for uploading. We strive for the highest quality print here so to help us do that choose the best possible file you have:

Encapsulated PostScript (*.eps)
Adobe Acrobat Document (*.pdf)
Adobe Illustrator Document (*.ai)
Adobe Photoshop Image (*.psd)
Bitmap Image (*.bmp)
GIF Image (*.gif)
JPEG Image (*.jpg,*.jpeg)
Microsoft Word Document (*.doc,*.docx)
Microsoft PowerPoint Document (*.ppt)
Microsoft Publisher Document (*.pub)
PCX Image Document (*.pcx)
PICT Image (*.pic)
PNG Image (*.png)
TIF Image (*.tif,*.tiff)


What file is best for printing?

Your logo will be best supplied in a ‘Vectorised’ format. This is a different formatting to ‘dpi’ images. Vector graphics do not use dots per inch to make up shapes or lines and therefore give an outstanding print replication. We can also scale up or down vector graphics without the original image being distorted.

If you are unsure your design is vectorised or not give us a shout.


What are Pantones?

Pantone colours are a set range of ‘spot / single’ colours that are used within the screen printing industry. Each colour has a unique code allowing us to print that exact colour without matching it to the nearest colour. These colours are ‘flat’ and do not contain any gradients, shadows or variations of that colour.

If you know your Pantone colours, please specify them to us so we can use them. If you do not have Pantone codes, don’t worry. Our team will convert your design to use the best possible matches for your design, but please note some colours may vary from your original design.


What is "resolution"? Which resolution should my logo / photo be in for uploading?

Some of our items can be branded with a photo, colourful logo. To do this we would need a high resolution image. Resolution refers to the number of dots per inch (dpi), the more dots per inch the better the image usually is. For best results please send / upload the best possible file, your image or photo should be at least 300 dpi (dots per inch. Simply increasing the DPI setting in a graphic program does not improve the resolution, the original image will need to be 300dpi.

We want you to love the products you order from PG Promotional Items and we pride ourselves on being one of the best printers of promotional items around. If you are worried about how your logo or design will come out, give us a call and we'll take a look.


What's the difference between CMYK and RGB?

Great question! These terms are used around a lot in the printing and graphics industry, and it is good to know the difference. CMYK (Cyan, Magenta, Yellow, and "Key," or black) are the colours used during certain printing processes. ‘Key’ is used instead of ‘Black’ because ‘key’ is made up of all the other colours. RGB (Red, Green, and Blue) are the colours of light used by your screen to display what you see. Black is not used on-screen because black light does not exist. A mixture of red, green, and blue light produces a white light.

If you are producing artwork for a digital printed product please create it in CMYK mode. This will insure best possible colour matching of your design.


Why do certain colours look different after they print?

There's nothing more upsetting than designing a product yourself and when they turn up the colours are slightly different. At PG Promotional Items we use the latest technologies to closely match your design as possible to what you see on the screen. Bare in mind all screens are set differently and colours may be displayed differently, coloured products, material and finish of the product may change the end result.


If you have any questions or concerns about your artwork email us your logo or talk to us for help.

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