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PG Price Promise
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FREE Delivery
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FREE Artwork Proof
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Terms and Conditions


These terms of use govern your use of our site. These website terms of use have been provided and, approved by solicitors of PG promotional items ltd. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

1.1                It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]


1.2                This Website may be used for your own private purposes and in accordance with these terms of use.

1.3                You may not print and download material from this Website. This would be a breach in standard copyright laws.


1.4                All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5                Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.


1.6                Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to use such material for promotional marketing and such other purposes as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy

1.7                When using this website you shall not post or send to or from this Website any material:

(a)            for which you have not obtained all necessary consents;

(b)            that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c)            which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8                [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.6.]


1.9              Prices are subject to current VAT charges.

1.10            We reserve the right to alter any details, pricing and designs shown without notice. Every effort is made to portray images and information correctly in printed materials and websites, no guarantee is given to the accuracy of the descriptions. We are applicable that all prices quoted or shown are subject to VAT at the standard rate.

1.11            Payment must be made in full to be able to process your order. Your order will not be processed and delivered until the payments are made. Credit accounts are on management’s discretion and shall be met by you through the terms provided at the time of application.

1.12            The risk of the goods shall be passed to you upon delivery.

1.13            All goods and property shall remain ours until full payment is made on the terms provided.

1.14            All pre-order quotes are subject to us seeing and approving the artwork. E & OE


1.15a           Cancellations may incur a cancellation charge. You will be notified and supplied this before you cancel an order.

1.15b            Charges for cancellations are to credit us for any loss producing your order so far, including delivery, products or artwork supplied.


1.16            While all effort is made to provide you with samples, some may be supplied with a charge for product or delivery.

1.16a          Ordering samples online, may incur a charge. The price of samples can be altered at any time.

1.16b          Samples are usually unprinted.

1.16c          The sample cost is a gesture cost only. Not it's actual value cost.

1.16d          Samples can be ordered through any online facility. It's intended purpose is a sole use only. You may not use these features to obtain large quantities of plain, unbranded stock. Plain, unbranded stock will need to be quoted for at the time of purchase.


1.17            Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.18            Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a)            you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b)            you do not misrepresent your relationship with this website; and

(c)            the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.19            By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.



1.1                All efforts are made to deliver your products on time. We use external delivery services and rely on the companies to provide a reliable service. No responsibility or liability to loss will be accepted for goods not being delivered for any reason. It is the customers’ responsibility to decide if the product will be delivered in time.

1.2                Refunds will only be made if payments and credit has been made in full.

1.3                Damages upon delivery or defected products must be brought to our attention within 7 days of delivery.

1.4                To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.5                Additional non-returnable items:

                     (a)            Gift cards

                     (b)            Downloadable software products
                     (c)            Any other item that we do not resell

 1.6               Refunds / Exchanges and credit notes will only be given if the goods are not fit for purpose and we have not satisfied the terms of sale. If the item is classed as 'fit for purpose' by us we will not issue a refund or money off vouchers.

1.7                Full refunds will only be available under certain circumstances. Wrongly approved artwork, spelling mistakes, wrong numbers will not be valid reasons for returns.

1.8                Credit notes will / may be issued instead of monetary refunds.


1.23            Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.24            All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.


1.25            We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.26            Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


Our business’s name is: PG Promotional Items Ltd

Our contact details are:


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