Privacy Policy
Privacy Policy
Last updated: 9 February 2026
1. Introduction
PG Promotional Items ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
PG Promotional Items is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at:
Email: [hello@pgpromotionalitems.co.uk]
3. Information We Collect
We collect and process the following types of personal data:
- Identity Data: Name, title, company name
- Contact Data: Email address, telephone number, billing and delivery addresses
- Transaction Data: Details of products and services you have purchased from us, payment information
- Technical Data: IP address, browser type, device information, cookies
- Usage Data: How you use our website and services
- Marketing Data: Your preferences for receiving marketing communications
4. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders and provide customer service
- To send you marketing communications (with your consent)
- To improve our website, products, and services
- To comply with legal obligations
- To detect and prevent fraud
5. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: Processing necessary to fulfill our contract with you
- Consent: Where you have given explicit consent (e.g., marketing emails)
- Legitimate Interests: For business purposes such as fraud prevention and website improvement
- Legal Obligation: To comply with applicable laws and regulations
6. Data Sharing and Disclosure
We may share your personal data with:
- Payment processors and financial institutions
- Shipping and fulfillment partners
- Marketing and analytics service providers
- Professional advisors (lawyers, accountants)
- Law enforcement or regulatory authorities when required by law
We do not sell your personal data to third parties.
7. International Data Transfers
Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Order and transaction data: 7 years (for tax and accounting purposes)
- Marketing data: Until you withdraw consent or we determine it is no longer relevant
- Website usage data: Up to 2 years
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for marketing purposes
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided above.
10. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
11. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
12. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
14. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [hello@pgpromotionalitems.co.uk]
